Refund & Returns Policy
At Earthside Boutique, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.
30-Day Satisfaction Guarantee
We offer a 30-day refund policy from the date you receive your order. If you are not satisfied with your product, you may request a refund within this period.
Eligibility for Returns
To be eligible for a refund:
The item must be unused and in the same condition that you received it
The item must be in its original packaging
Proof of purchase (receipt or order confirmation) is required
Non-Refundable Items
Certain items may not be eligible for refunds, including:
Personalised or custom-made products
Sale or clearance items (unless faulty)
Items that have been used, washed, or damaged after delivery
Faulty or Damaged Items
If your item arrives faulty or damaged, please contact us within 7 days of receiving your order. We will arrange a replacement or full refund at no additional cost.
Refund Process
To request a refund:
Contact us at admin@earthsideboutique with your order details
Wait for confirmation and return instructions
Send the item back to the provided address
Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items
Late or Missing Refunds
If you haven’t received your refund:
Check your bank account again
Contact your payment provider, as processing times may vary
If you still have not received your refund, please contact us
Contact Us
If you have any questions about our refund policy, please contact us at:
📧 admin@earthsideboutique.com
Terms and Conditions
When you make a purchase from us on this website, we use Squarespace as our commerce platform. Squarespace makes use of Stripe, a third-party service provider, to power automated tax calculations. We may collect information like your:
Billing and shipping address
Details relating to your purchase (for example, Product Tax Codes for the items purchased)
Name
Stripe may also receive personal information and process it in accordance their privacy policies.
When you purchase a physical product on this website, we collect personal information from you to ship the order to you.
We may collect information like your:
Billing and shipping address
Details relating to your purchase (for example, the product’s weight)
Email address
Name
Phone number
We share this information with Squarespace, our website hosting provider, so that they can provide shipping services to us.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
We use branded invoices to collect payments. We share this information with Squarespace, our website hosting provider, so they can provide invoicing services to us.
We may collect information like your:
Email address
Invoice details (for example, line items)
Name
Payment history
Squarespace makes use of Stripe, a third-party payment processing provider which also receives your personal information and processes it in accordance with their privacy policies.
When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:
Billing and shipping address
Details relating to your purchase (for example, your shirt size)
Email address
Name
Phone number
We provide this information to Squarespace, our online store hosting provider, so that they can provide website services to us. We also provide this information to [our shipping service provider(s)] so we can ship your order to you. You can read their privacy policy(ies) at [shipping service provider privacy policy URL(s)].
Our payment processor(s) at Earthside Boutique will also collect payment information from you.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
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These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
This website collects personal information to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We provide this information to Squarespace, our website analytics provider, to learn about site traffic and activity.